Effective Date: September 19, 2026
AHAVAH Fire & Chimney (“AHAVAH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, how we use and disclose it, and the choices you may have regarding your information when you visit ahavahfire.com, request or receive our services, communicate with us, interact with our advertising, or otherwise do business with AHAVAH Fire & Chimney.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
- Through our website, ahavahfire.com;
- When you request an estimate, schedule service, purchase products, or receive services from us;
- Through phone calls, email, text messages, online forms, chat, or other communications with us;
- When you interact with our advertisements, social media pages, lead forms, or other online marketing;
- Through our customer-service, scheduling, payment, and business-management systems;
- From vendors, contractors, business partners, or other individuals who communicate or do business with us; and
- From individuals who inquire about or apply for employment or contractor opportunities with us.
Third-party websites, platforms, applications, and services have their own privacy practices. Information you provide directly to a third party may be governed by that third party’s privacy policy in addition to this Policy.
2. Information We May Collect
Information You Provide to Us
This may include:
- Name;
- Mailing or service address;
- City, state, and ZIP code;
- Email address;
- Telephone or mobile number;
- Information about your home, fireplace, chimney, appliance, or other property;
- Services or products you are interested in;
- Appointment and scheduling information;
- Messages, questions, photos, documents, or other information you send us;
- Purchase, invoice, transaction, and payment-related information;
- Information provided in customer reviews, surveys, or feedback;
- Business information provided by vendors, contractors, builders, property managers, and other business contacts; and
- Information provided when applying for a job or contractor opportunity.
We ask that you not provide sensitive personal information unless it is reasonably necessary for the purpose for which you are communicating with us.
Information Collected Automatically
When you use our website or interact with certain emails or advertisements, we and our service providers may automatically collect information such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- General geographic location derived from an IP address;
- Referring website or advertising source;
- Pages viewed;
- Links or buttons clicked;
- Date and time of visits;
- Website activity and navigation patterns; and
- Advertising, analytics, or device identifiers.
We may collect this information using cookies, pixels, web beacons, analytics tools, advertising technologies, and similar technologies.
3. Cookies and Similar Technologies
We may use cookies and similar technologies to operate and improve our website, remember preferences, understand how visitors use our website, measure advertising effectiveness, prevent fraud or misuse, and provide more relevant advertising.
Some of these technologies may be provided by third parties, such as website hosting providers, analytics providers, advertising platforms, or social-media companies.
You can generally control or remove cookies through your browser settings. Blocking certain cookies may affect the functionality of portions of our website.
4. How We Use Information
We may use personal information to:
- Respond to questions and inquiries;
- Provide estimates and recommendations;
- Schedule and perform services;
- Process purchases and payments;
- Communicate about appointments, jobs, products, repairs, inspections, or installations;
- Provide customer support;
- Maintain customer and service records;
- Send appointment reminders and service-related communications;
- Follow up after service;
- Provide information about products, services, promotions, or maintenance that may be of interest to you;
- Improve our website, services, advertising, and customer experience;
- Measure and analyze the effectiveness of our advertising;
- Operate customer-management, scheduling, accounting, communication, and business systems;
- Detect and prevent fraud, misuse, security incidents, or illegal activity;
- Protect our company, customers, employees, and property;
- Maintain records required for business, insurance, tax, warranty, or legal purposes;
- Evaluate prospective employees or contractors;
- Comply with applicable laws, regulations, court orders, or legal processes; and
- Carry out any other purpose disclosed to you when the information is collected or with your consent.
5. Phone Calls, Email, and Text Messaging
If you provide us with your telephone number or email address, we may use it to communicate with you regarding inquiries, estimates, appointments, service updates, invoices, products, customer service, and other matters related to your relationship with AHAVAH Fire & Chimney.
Where permitted and where appropriate consent has been obtained, we may also send promotional or marketing communications.
SMS and Text Messaging
If you opt in to receive text messages from AHAVAH Fire & Chimney:
- Message frequency may vary depending on your interaction with us;
- Message and data rates may apply;
- You may reply STOP to opt out of text messages;
- You may reply HELP for assistance; and
- Consent to receive marketing text messages is not a condition of purchasing goods or services from us.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers to help us deliver or manage communications on our behalf. Those providers may process information as necessary to provide those services to us but are not authorized by us to use your SMS consent for their own marketing.
6. How We May Disclose Information
We may disclose personal information when reasonably necessary to operate our business or provide services to you.
Service Providers
Companies that assist us with services such as:
- Website hosting and maintenance;
- Appointment scheduling;
- Customer relationship management;
- Telephone, email, and text communications;
- Payment processing;
- Accounting and bookkeeping;
- Advertising and marketing;
- Analytics;
- Cloud storage;
- Software and information technology;
- Delivery, shipping, or product fulfillment; and
- Other administrative or operational services.
These providers may receive information necessary to perform services on our behalf.
Manufacturers, Distributors, and Trade Partners
When reasonably necessary to provide a requested product, warranty, repair, installation, technical support, or other service, we may disclose relevant information to manufacturers, distributors, suppliers, contractors, builders, or other trade partners.
Legal and Safety Purposes
We may disclose information if we reasonably believe it is necessary to:
- Comply with applicable law or legal process;
- Respond to lawful requests from government authorities;
- Protect our legal rights;
- Enforce agreements;
- Investigate fraud or illegal activity; or
- Protect the safety or property of AHAVAH Fire & Chimney, our customers, employees, or others.
Business Transactions
If AHAVAH Fire & Chimney is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
7. Advertising and Analytics
We may use third-party advertising and analytics services to understand website activity, measure the effectiveness of our advertising, and reach people who may be interested in our services.
These providers may use cookies, pixels, identifiers, or similar technologies to collect information about interactions with our website or advertisements.
Depending on the law that applies where you live, certain disclosures associated with targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or targeted-advertising activity even where no money is exchanged.
Where required by applicable law, we will provide available methods for exercising applicable privacy choices.
8. Third-Party Websites and Platforms
Our website may contain links to websites or services operated by third parties, including manufacturers, financing providers, social-media platforms, mapping services, review platforms, scheduling services, or other businesses.
We do not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.
Information you submit directly through platforms such as Facebook, Instagram, Google, or other third-party services may also be subject to the privacy policies and terms of those platforms.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes such as customer service, warranties, accounting, tax, insurance, dispute resolution, fraud prevention, and legal compliance.
Retention periods may vary depending on the type of information and the nature of our relationship with you.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.
However, no website, electronic communication, transmission method, or data-storage system can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, which may include the ability to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Request information about how your information has been used or disclosed;
- Opt out of certain marketing communications;
- Withdraw certain previously provided consent; or
- Exercise other privacy rights provided by applicable law.
These rights may be subject to legal limitations and exceptions.
To submit a privacy request, contact us using the information listed below. We may need to verify your identity before fulfilling certain requests.
You may unsubscribe from marketing emails by using the unsubscribe instructions contained in those messages. You may opt out of eligible text messages by replying STOP.
12. Information About Children
Our website and services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
13. Job Applicants and Prospective Contractors
If you inquire about employment or contractor opportunities with AHAVAH Fire & Chimney, we may collect information such as your name, contact information, employment history, qualifications, availability, references, certifications, licenses, and other information you choose to provide.
We use this information for recruiting, evaluating candidates, communicating about opportunities, maintaining recruiting records, and complying with applicable legal requirements.
Applicant information may be processed by service providers that assist us with recruiting, communications, advertising, or business administration.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
When we update this Policy, we will post the revised version on this page and update the effective date.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, contact:
AHAVAH Fire & Chimney
Website: ahavahfire.com
Email: info@ahavahfire.com
Phone: (417) 427-3300